How getting more value from Managed Services can make you more profitable

 

New technology advancements in your business can either be your greatest ally or biggest frustration. Can hiring an outside firm to manage your technology actually increase profitability?

Outsourcing various business functions such as IT has long been known carry many benefits. In short, it costs much less than hiring a full time IT employee, there is no such thing as a sick day, and you have access to an entire company teaming with expertise and armed with all the latest and greatest tools at their disposal.

Surely there is a cost to such a service, and most businesses would agree that Managed Services expenditures are seen as more of a “necessary evil” than an “investment”.

However, I’m going to break down in 3 easy steps how you can leverage Managed Services to actually help increase your profits this year look at this website.

 

Step 1: Choose the right provider

The most important thing to consider when choosing a Managed Service partner that is going to help you be more profitable is VALUE. Where are you going to get the most bang for your buck? This doesn’t mean hiring the lowest cost provider in your neighborhood, but rather a partner who can offer the most VALUE to your business.

A good Managed Service partner should feel like a part of your staff. You should see and hear from them regularly. They should provide scheduled onsite visits to learn what’s important in your business and how to leverage technology to make it more efficient. They should act as an advocate for your business and go out of their way to make sure root issues are solved and prevent fires from happening.

Does your current IT Company feel like a part of your staff? Are they willing to do anything and everything that a full time IT person would be expected to do?

If you’re not sure how you would operate your business without your current IT partner, you’re not getting enough VALUE and it’s time to go shopping.

 

Step 2: Delegate

If every month it feels like you’re getting out your checkbook to write a check to your Managed Service partner for a couple of support tickets, you’re probably not getting enough VALUE out of your partner.

So many times I see employees and business owners spending countless hours on trivial technology tasks that could be easily delegated to your technology partner, saving time and money while increasing the productivity of you and your employees.

Keeping your team focused on revenue generating activities instead of technology woes is a surefire way to becoming more profitable this year.

So, If you are paying for unlimited support, use it, and make sure your employees are using it. If you’re worried you’re going to get nickeled and dimed for “out of scope” projects, or your partner is unwilling or unable to do the work you requested in a timely manner, it’s time to find a new vendor who is happy to work hard for you and your business.

 

Step 3: Prevent Downtime

Have you ever experienced downtime? If you have, you know how costly and painful it can be.

If you have not, I challenge you to calculate what full day of complete downtime from a catastrophic technology disaster would feel like.

  • How many employees rely on computers/internet/email to do their job?
  • How much does their salary cost per day?
  • How many sales/customers/prospects would you potentially lose?
  • How much is your data worth if it suddenly disappeared and was unrecoverable?

It starts to add up, fast. For many of you it’s probably difficult to even think about.

Your IT provider should have a robust disaster recovery plan in place that is tried and true. It should be tested on a monthly basis and your business should have protocols to make sure you get back online in the shortest possible time frame.

  • When was the last time your BDR plan was tested?
  • How fast can you be back online in the event of a disaster?
  • Is all of your business critical data and information being backed up properly?

Gambling with your backup plan with a junior varsity IT partner could potentially cost you several days of downtime and have a huge impact on your bottom line in 2016.

 

Extract as much VALUE by following these 3 simple steps and I’m sure you will be well on your way to a less stressful, more profitable 2016. Choose a partner that can provide your business with the most VALUE, delegate tasks to keep your team focused, and minimizing downtime will surely pay dividends and boost your bottom line this year.

From all of us at Boonya Systems, we wish you a happy and profitable new year!

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